Cloud-Centric Managed Service Provider Honored for Innovation in Cloud Infrastructure Monitoring and Customer Service
CLEARWATER, Fla., November 17, 2020 — Vology, a leading provider of managed IT, cloud and security services, today announced that it has received the North American MSP of the Year award from LogicMonitor. The award recognizes managed service providers (MSPs) that leverage LogicMonitor in unique ways to fit their business model while providing value through infrastructure monitoring to their customers.
LogicMonitor is a fully automated, cloud-based IT infrastructure monitoring and observability platform for enterprise IT and managed service providers (MSPs). MSPs comprise about 40% of LogicMonitor’s current customer base. Vology was selected as North American MSP of the year for numerous reasons, including the fact that the company was able to fully migrate and consolidate from multiple monitoring solutions to LogicMonitor in less than a year.
“We’re excited to recognize Vology as the winner of LogicMonitor’s 2020 North American MSP of the Year award. As a leading managed IT, security, and cloud services provider, Vology is an incredibly innovative MSP that provides services to 40,000 customer sites. Vology was able to consolidate multiple tools and fully migrate to the LogicMonitor platform in record time,” said Michael Tarbet, vice president of sales at LogicMonitor. “We collaborate with the Vology team to provide the best monitoring and observability platform on the market for their end customers, and to ensure that they are able to seamlessly manage 30,000 customer devices while using our AIOps capabilities to gain a holistic view across their entire managed IT environment. Congratulations, Vology!”
Approximately 30,000 customer devices are now managed by Vology and are also synchronized to ServiceNow. Vology has built a highly customized integration between LogicMonitor, ServiceNow, and Salesforce so it can properly entitle all customer assets that are in LogicMonitor. This ensures customers achieve a rapid ROI and reduced mean time to resolve critical issues—which has resulted in a higher quality of service than ever before.
As a cloud-centric company, Vology is also leveraging LogicMonitor to not only manage customer workloads but to visualize, onboard, and monitor Azure workloads automatically. Furthermore, Vology uses LogicMonitor’s AIOps capabilities with anomaly detection to provide customers with a holistic view of their entire environment with context-based specifications.
Vology’s end-to-end cloud-centric solutions and services enable customers to realize the benefits of the cloud to support business resiliency efforts, reduce costs, ensure lean IT operations, guarantee scalability and high availability, increase remote work productivity, and much more. This includes offerings focused on cloud migration, advanced cloud connectivity, cloud security, cloud management, and others. The company also provides a variety of additional cloud-supporting services including managed, professional, and field services, as well as hardware and software solutions.
“I’m extremely proud of the strong partnership with Brandon Holden, Michael Tarbet, and the rest of the fantastic LogicMonitor team,” said Walt Walker, chief cloud and innovation officer at Vology. “Together we’ve already accomplished so much, and LogicMonitor continues to help Vology reshape what’s truly possible with hybrid IT monitoring and analytics for our current and future clients.”
See a video of LogicMonitor’s Chief Operating Officer, Brandon Holden announcing the award here.
Vology is a leading provider of managed IT, cloud and security services as part of technology solutions that drive digital transformation and enable growth. As an end-to-end cloud solutions provider offering assessment, migration, and hosting services, along with its unique customer portal, OPUS, that enables seamless self-service provisioning, Vology helps mid-size enterprises reduce IT costs, improve customer service, and boost productivity.
Vology currently monitors, manages and maintains 215,000 devices at 40,000 customer sites, providing 24/7/365 support through its U.S.-based Network Operations Center and Security Operations Center. Vology is ranked as a leading Managed Services Provider on the 2019 MSP 501 list and the CRN Solution Provider 500, MSP 500 and Tech Elite 250 lists. To learn more about Vology, visit vology.com. To keep up with industry trends and news, read Vology’s blog. Connect with Vology on Linkedln and Twitter.
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