Managed IT Services

Post-Natural Disaster Considerations for IT Departments

Hurricanes, wildfires, earthquakes, tornadoes ― you name it. Natural disasters can bring businesses of all sizes to a standstill.

Recent catastrophic events such as Hurricane Harvey in Houston, an 8.1 magnitude earthquake in Mexico and Hurricane Irma in Florida remind us that a potential disruption to your IT network requires extensive planning to reduce costly downtime.

The first step, of course, involves creating, updating and testing your disaster recovery plan. Vology, a leading Managed Services Provider (MSP), is more than willing to help you develop and implement a DR plan.

However, as we’ve witnessed, some things slip through the cracks in even the most over prepared IT departments. There are five critical things companies should consider post-natural disaster:

Communicate With Your Employees

We’ve said it before, we’ll say it again. Your employees are your greatest asset. Make sure they are all accounted for. Because power outages are possible, your disaster communication plan should include calling and emailing them.

Communicate With Your Customers

Social media is a great way to provide real-time updates. While you don’t have to disclose every minute detail, inform your customers of the situation and how you’re diligently working to get back to business as usual. If you communicate well, you have a higher chance of losing clients.

Evacuations & Limited Staff

Mandatory or voluntarily, your employees may leave their residences. But, how long will it take them to return, assess the damage and return to work? Roads may be heavily congested and flights may be canceled. Can your business operate efficiently with a skeleton crew? You may want to consider letting your staff work remotely, if possible.

Power Outages & Surges

A power outage can cause your network to go offline, but it could take weeks for crews to restore electricity in your area. Do you have access to a generator? Can it handle your organization’s needs? In addition, your business is filled with technology susceptible to power surges. A spike in voltage can cause damage to TVs, computers, etc.

A natural disaster could also knocked out power for your employees. If so, they may run into issues responding to emails, connecting remotely to your network, and/or working from home.

Talk with a Managed Services Provider (MSP)

Vology is ready to assist businesses before, during and after natural disasters. While you’re ensuring your staff’s safety, Vology is your best defense against downtime.

Whether it’s 2 a.m. or 2 p.m., Vology will be there for you — 24/7/365. Our Network Operations Center is preventing issues before they occur or remedying problems before you realize they existed. In addition, our 2,200 fully vetted field technicians located throughout North America are always ready to respond.

As an extension of your IT team, Vology’s more than 400 employees will never hestitate to jump in to fill the voids created by your employees tending to important personal matters. While they’re taking care of their families, we’re focused on keeping your company online.

Vology’s highly qualified staff also has the expertise to help you with backup and disaster recovery, server virtulization and cloud-based solutions.