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First-Time IT Outsourcing: Partnering For Better Outcomes

First-Time IT Outsourcing: Partnering for Better Outcomes

Virtually every organization’s success or failure depends on the reliability of its information technology (IT) infrastructure and capabilities to keep the enterprise running smoothly day to day, and well into the future. That’s why an increasing number of companies, ranging from start-ups to small, medium and large organizations, including public, private and non-profits, are partnering with Managed IT Services Providers (MSPs), like Vology, to reduce costs and focus on core business functions strategically.

Growth-minded organizations are seeking the benefits of a strategic Managed IT Services Provider that can bring the right people and right technologies together for customized digital solutions best suited to their operation’s current and future IT needs. According to a recent Channel Futures article, “Customers of MSPs no longer want legacy software…they may not be sure which application is best for their business and don’t know who to use. Customers will look to MSPs to become trusted advisors.”

Overcoming IT Challenges

IT reliability is critical to efficiency and operational success. There’s no time for “downtime” in most companies, especially for those in the healthcare industry. According to Lynne Craver, VP of Care Navigation & IT for Empath Health, Vology helped transform the organization’s IT infrastructure, restoring confidence to its more than 1,300 employees that their technology was going to work every day. Accessing patients’ electronic medical records and providing care in an accurate and timely manner is fundamental to Empath Health’s mission.

“Vology assessed our IT situation and provided a depth and breadth of technical expertise to bring the right solutions to the table. We are very appreciative of how Vology has invested in us and our partnership as our business grows and changes to provide compassionate patient care,” says Craver.

Identifying a Partner You Can Trust

One of the key aspects of outsourcing IT services is identifying and building a collaborative relationship with an MSP that you can trust. An expert IT team works with you to understand your business and processes, optimizing and leveraging technology to best serve your objectives now and grow with you as you expand. “Because of the work that Vology has done, we can truly focus on our patients. We view Vology as an integral part of our team,” adds Craver.

About Vology

Vology, a leading Managed IT Services Provider, positions companies for growth by powering digital transformation and delivering custom solutions. Vology currently monitors, manages and maintains 260,000 devices at 32,000 customer sites, providing 24/7/365 support through its U.S.-based Network Operations Center. Vology is ranked as a top 25 Managed Services Provider in the world on the 2017 MSPmentor 501 list with access to 2,200 fully vetted field technicians nationwide.

For more information about first-time IT outsourcing, visit or call 888-808-2199.