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6 Trends Steering The Demand For Outsourced IT Support

6 Trends Steering the Demand for Outsourced IT Support

Outsourcing for organizations has established itself as an important pathway to access skilled expertise, power innovation, cut costs, increase efficiency and reduce turnaround time, among many other business needs and challenges. According to Tech Pro Research, more than 31 percent of IT services were outsourced in 2017. That number is expected to increase in 2019.

Generally, cost was always a significant drive for IT outsourcing. It remains relevant today, because most small to mid-sized businesses find it more cost-effective to outsource their IT support than train a staff to handle various IT issues.

We’ve identified several other key trends leading the demand for outsourced IT support to help your organization determine if it’s time to consider IT outsourcing.

Tight Labor Market

From server and system administrators to data scientists to network experts, the broad shortage of IT skills affects most roles organizations depend on when it comes to their digital transformation efforts.

At the moment, the tight labor market presents one of the greatest risks to every organization. And, market surveys indicate it’s only getting more challenging. IT support outsourcing gives businesses of all sizes instant access to top talent, helping them remain competitive, despite the shrinking workforce.

Consumerization of IT

Nowadays, employees commonly use their own personal electronic devices, such as smartphones and laptops, at the workplace. And, they expect access to the same cloud services they already know and love from home, including cloud storage, web-based email and various cloud-based collaboration tools.

The problem is in-house IT departments often are unable to support such a broad range of devices and services entering the workplace.

Shadow IT

A regular consequence of the IT consumerization is the emergence of shadow IT. Cisco defines shadow IT as the use of IT-related hardware or software by a department or individual without the knowledge of the IT team.

Network-accessed shadow IT applications create a huge security gap. This can expose sensitive data and compromise internal business systems.

Organizations are doing what they can to eliminate shadow IT. And, IT support outsourcing is often the right solution.


Technology is advancing at a relentless pace. Organizations are rapidly transforming to agile enterprises, so they can sharpen their competitive edge.

For small and medium-sized businesses, it’s often difficult to keep up with large corporations, because they don’t have the resources and expertise necessary to execute a complex digital transformation effort.

With IT support outsourcing, even SMBs can meet the need for speed and agility, without succumbing to cost pressures.

Vendors as Partners

Lastly, organizations today are no longer interested in traditional vendors. Instead, they are looking for reliable technology partners they can depend on and have their best interest in mind. And, only outsourced IT support providers are incented to attain shared success.

Vology, which employs more than over 2,200 fully-vetted, expert technicians across the country, is ready to become your trusted partner and take care of all your IT needs—no matter how complex or difficult.