VMware VS5-RB-PVSA-G-SSS-A

SKU: VS5-RB-PVSA-G-SSS-A | MFG: VMware

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Academic Basic Support/Subscription for VMware vSphere 5 Essentials Plus Kit with VSA for Retail and Branch Offices Starter Kit for 1 Year
VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

  • Details
    • Emergency phone consulting - 1 year / 4 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year / 4 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ Web knowledge base access - 1 year / 4 contacts ¦ New releases update - 1 year ¦ Web support - 1 year ¦ Remote monitoring - 1 year ¦ E-mail consulting - 1 year / 4 contacts
    • Emergency phone consulting - 1 year / 4 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year / 4 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ Web knowledge base access - 1 year / 4 contacts ¦ New releases update - 1 year ¦ Web support - 1 year ¦ Remote monitoring - 1 year ¦ E-mail consulting - 1 year / 4 contacts
  • General
    • Emergency phone consulting
    • 1 year
    • 12 hours a day / 5 days a week
    • Technical support
    • 4 business hours
  • MainSpecs
    • VMware vSphere Essentials Plus Kit with vSphere Storage Appliance for Retail and Branch Offices Starter Kit
    • 4 business hours
    • 12 hours a day / 5 days a week
    • Emergency phone consulting
    • 1 year
    • Technical support
    • Academic
    • 5
    • VMware Support and Subscription Basic - technical support - 1 year - for VMware vSphere Essentials Plus Kit with vSphere Storage Appliance for Retail and Branch Offices Starter Kit
  • Software
    • 5
    • Academic
    • VMware vSphere Essentials Plus Kit with vSphere Storage Appliance for Retail and Branch Offices Starter Kit

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