VMware VS5-ESSL-1PAK-C

SKU: VS5-ESSL-1PAK-C | MFG: VMware

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VMware vSphere Essentials Per Incident Support - Email + Phone, 1 incident/year
VMware Support Services provide a range of support offerings backed by industry-leading expertise in virtualization and virtual infrastructure. VMware's cumulative years of experience installing, integrating and supporting virtualization technologies in production environments results in timely and accurate support. VMware Per Incident Support offers pay-per-request support. Support requests are submitted via the VMware support Web site only. VMware offers technical support for VMware vSphere Essentials on a per-incident basis. You'll have access to a technical engineer through email or by telephone. VMware per-incident support is valid for one year after purchase and does not include product updates or upgrades. Per-Incident Support is non-refundable.

  • Details
    • Phone consulting - 1 year / 1 incident - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year / 1 incident - response time: next business day - availability: 12 hours a day / Monday-Friday ¦ Web support - 1 year / 1 incident - response time: next business day - availability: 12 hours a day / Monday-Friday ¦ E-mail consulting - 1 year ¦ Web knowledge base access - 1 year
    • Phone consulting - 1 year / 1 incident - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year / 1 incident - response time: next business day - availability: 12 hours a day / Monday-Friday ¦ Web support - 1 year / 1 incident - response time: next business day - availability: 12 hours a day / Monday-Friday ¦ E-mail consulting - 1 year ¦ Web knowledge base access - 1 year
  • MainSpecs
    • 5
    • Technical support
    • 1 year - 1 incident
    • Phone consulting
    • 12 hours a day / 5 days a week
    • VMware Per Incident Support technical support - 1 year - 1 incident - for VMware vSphere Essentials
    • 4 business hours
    • VMware vSphere Essentials
  • General
    • 4 business hours
    • Phone consulting
    • 1 year - 1 incident
    • 12 hours a day / 5 days a week
    • Technical support
  • Software
    • VMware vSphere Essentials
    • 5

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