VMware VI-STD-ENT-P-SSS-UG-C

SKU: VI-STD-ENT-P-SSS-UG-C | MFG: VMware

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Production Support/Subscription Upgrade: VMware Infrastructure Standard to Enterprise (DRS, VMotion, Storage VMotion) for 2 processors for 1 Year
VMware Technical Support offers a suite of proactive, top-quality support packages to meet your business needs. VMware is committed to delivering first-class, worldwide support with a single objective in mind: your success.VMware offers Premium Support and Subscription Program that includes VMware support along with periodic fixes and enhancements to Vmware's products. The program is offered on an annual subscription basis. The purchase the program gives you the rights to receive product updates and upgrades as they are released at no additional charge.VMware Platinum Support is designed with mission-critical applications and production environments in mind. VMware is committed to delivering enterprise- class, worldwide support with a single objective in mind: your success.

  • Details
    • Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year ¦ Web support - 1 year - availability: business hours / Monday-Sunday
    • Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year ¦ Web support - 1 year - availability: business hours / Monday-Sunday
  • MainSpecs
    • VMware ESX Virtual Infrastructure Node
    • 24 hours a day / 7 days a week
    • VMware Support and Subscription Production - technical support - 1 year - for VMware Infrastructure Enterprise
    • Standard
    • Technical support
    • Upgrade license
    • 2 additional processors
    • Phone consulting
    • 1 year
    • VMware Infrastructure Enterprise
  • Software
    • Upgrade license
    • Standard
    • 2 additional processors
    • VMware Infrastructure Enterprise
    • VMware ESX Virtual Infrastructure Node
  • General
    • 24 hours a day / 7 days a week
    • Technical support
    • 1 year
    • Phone consulting

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