VMware VI-STD-ENT-G-SSS-UG-C

SKU: VI-STD-ENT-G-SSS-UG-C | MFG: VMware

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Basic Support/Subscription Upgrade: VMware Infrastructure Standard to Enterprise (DRS, VMotion, Storage VMotion) for 2 processors for 1 Year
VMware Gold Support is designed for non-mission-critical applications and platforms that require support during normal business hours. Global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

  • Details
    • Phone consulting - 1 year - response time: 4 business hours - availability: business hours / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year - response time: 8 business hours - availability: business hours / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 12 business hours - availability: business hours / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year - response time: 12 business hours - availability: business hours / Monday-Friday - severity level 4 ¦ Web support - 1 year - availability: business hours / Monday-Friday ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year
    • Phone consulting - 1 year - response time: 4 business hours - availability: business hours / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year - response time: 8 business hours - availability: business hours / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 12 business hours - availability: business hours / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year - response time: 12 business hours - availability: business hours / Monday-Friday - severity level 4 ¦ Web support - 1 year - availability: business hours / Monday-Friday ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year
  • MainSpecs
    • Standard
    • 12 hours a day / 5 days a week
    • VMware Support and Subscription Basic - technical support - 1 year - for VMware Infrastructure Enterprise
    • Upgrade license
    • Technical support
    • 2 additional processors
    • 1 year
    • Phone consulting
    • VMware Infrastructure Enterprise
  • Software
    • VMware Infrastructure Enterprise
    • Upgrade license
    • 2 additional processors
    • Standard
  • General
    • 12 hours a day / 5 days a week
    • Technical support
    • 1 year
    • Phone consulting

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