VMware VC-SRM5-25S-3P-SSS-C

SKU: VC-SRM5-25S-3P-SSS-C | MFG: VMware

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Production Support/Subscription for VMware vCenter Site Recovery Manager 5 Standard (25 VM Pack) for 3 years
VMware Production Support is designed with your production environments in mind. The global support centers are staffed around the clock to provide you access to the industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

  • Details
    • Emergency phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 3 years - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 3 years - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 3 years - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 3 years ¦ Web knowledge base access - 3 years ¦ Web support - 3 years ¦ New releases update - 3 years ¦ Remote monitoring - 3 years ¦ Technical support - 3 years - on-site - severity critical
    • Emergency phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 3 years - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 3 years - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 3 years - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 3 years ¦ Web knowledge base access - 3 years ¦ Web support - 3 years ¦ New releases update - 3 years ¦ Remote monitoring - 3 years ¦ Technical support - 3 years - on-site - severity critical
  • Software
    • VMware vCenter Site Recovery Manager Standard
    • 25 virtual machines
    • 5
  • MainSpecs
    • VMware vCenter Site Recovery Manager Standard
    • VMware Support and Subscription Production - technical support - 3 years - for VMware vCenter Site Recovery Manager Standard
    • 5
    • Emergency phone consulting
    • 3 years
    • Technical support
    • 25 virtual machines
    • 30 min
    • 24 hours a day / 7 days a week
  • General
    • Technical support
    • Emergency phone consulting
    • 24 hours a day / 7 days a week
    • 3 years
    • 30 min

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