VMware VC-O5-EPL-2M-GSSS-A

SKU: VC-O5-EPL-2M-GSSS-A | MFG: VMware

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Academic Basic Support/Subscription for vCenter Operations Management Suite Enterprise Plus 5.0 for 2 Months
VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri. Can only be used with an upgrade SKU. Cannot be used for renewals. Only Partners authorized with a VMware Academic Specialization may have access to quote this Academic SKU. This sku is for Academic purposes only.

  • Details
    • Emergency phone consulting - 2 months - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 2 months - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 2 months - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 2 months - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 2 months ¦ New releases update - 2 months ¦ Web knowledge base access - 2 months ¦ Web support - 2 months ¦ Remote monitoring - 2 months
    • Emergency phone consulting - 2 months - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 2 months - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 2 months - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 2 months - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 2 months ¦ New releases update - 2 months ¦ Web knowledge base access - 2 months ¦ Web support - 2 months ¦ Remote monitoring - 2 months
  • MainSpecs
    • 4 business hours
    • 12 hours a day / 5 days a week
    • VMware vCenter Operations Management Suite Enterprise Plus
    • Academic
    • 5.0
    • Technical support
    • Emergency phone consulting
    • 2 months
    • VMware Support and Subscription Basic - technical support - 2 months - for VMware vCenter Operations Management Suite Enterprise Plus
  • General
    • Emergency phone consulting
    • 2 months
    • Technical support
    • 12 hours a day / 5 days a week
    • 4 business hours
  • Software
    • Academic
    • 5.0
    • VMware vCenter Operations Management Suite Enterprise Plus

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