VMware S2-ASSL-GSUP-A

SKU: S2-ASSL-GSUP-A | MFG: VMware

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VMware Support and Subscription Basic - Technical support - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours - for Apache OpenSSL - EDU
VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. VMware's global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments.Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri. Only Partners authorized with a VMware Academic Specialization may have access to quote the Academic SKU's. This sku is for Academic purposes only.

  • Details
    • Emergency phone consulting - 1 year / 4 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year / 4 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 4 contacts ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ New releases update - 1 year ¦ Remote monitoring - 1 year
    • Emergency phone consulting - 1 year / 4 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year / 4 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 4 contacts ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ New releases update - 1 year ¦ Remote monitoring - 1 year
  • MainSpecs
    • Apache OpenSSL
    • 4 business hours
    • Academic
    • Technical support
    • Emergency phone consulting
    • 1 year
    • VMware Support and Subscription Basic - technical support - 1 year - for Apache OpenSSL
    • 12 hours a day / 5 days a week
  • General
    • 4 business hours
    • 12 hours a day / 5 days a week
    • Technical support
    • Emergency phone consulting
    • 1 year
  • Software
    • Academic
    • Apache OpenSSL

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