VMware S2-ADD-FEE-G-SUP-A

SKU: S2-ADD-FEE-G-SUP-A | MFG: VMware

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Academic Additional Support Administrators Basic Support Only (Per Contact / Additional Fee) for 1 Year
VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. VMware's global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. Customer must provide evidence of the original SNS purchase in order to access these SKUs.

  • Details
    • Emergency phone consulting - 1 year / 4 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year / 4 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 4 contacts ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ Remote monitoring - 1 year ¦ New releases update - 1 year
    • Emergency phone consulting - 1 year / 4 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year / 4 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 4 contacts ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ Remote monitoring - 1 year ¦ New releases update - 1 year
  • MainSpecs
    • 12 hours a day / 5 days a week
    • Academic, volume
    • 1 additional contact
    • VMware Basic Support - technical support - 1 year
    • Technical support
    • Phone consulting
    • 1 year
  • General
    • 12 hours a day / 5 days a week
    • Phone consulting
    • 1 year
    • Technical support
  • Software
    • 1 additional contact
    • Academic, volume

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