VMware HZ-ST-1000-2M-PSSS-A

SKU: HZ-ST-1000-2M-PSSS-A | MFG: VMware

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Academic Production Support/Subscription for VMware Horizon Suite (1000-Pack Named Users) for 2 Months
VMware Production Support is designed with your production environments in mind. The global support centers are staffed around the clock to provide you access to the industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

  • General
    • 30 min
    • 24 hours a day / 7 days a week
    • Technical support
    • 2 months
    • Emergency phone consulting
  • Software
    • Academic
    • 1000 named users
    • VMware Horizon Suite
  • MainSpecs
    • 1000 named users
    • Academic
    • Technical support
    • VMware Support and Subscription Production - technical support - 2 months - for VMware Horizon Suite
    • Emergency phone consulting
    • 2 months
    • VMware Horizon Suite
    • 24 hours a day / 7 days a week
    • 30 min
  • Details
    • Emergency phone consulting - 2 months - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 2 months - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 2 months - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 2 months - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 2 months ¦ Web knowledge base access - 2 months ¦ Web support - 2 months ¦ New releases update - 2 months ¦ Remote monitoring - 2 months ¦ Technical support - 2 months - on-site - severity critical

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