VMware HYP-5PAK-C

SKU: HYP-5PAK-C | MFG: VMware

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VMware vSphere Hypervisor Per Incident Support - Email + Phone, 5 incidents/year. Any version currently supported.
Obtain access to a Technical Support Engineer via phone or web. VMware offers technical support for VMware Hypervisor on a per-incident basis. Choose from economical one, three or five incident packs. You'll have access to a technical engineer through email or by telephone; documentation, knowledge base articles and discussion forums through the VMware web site.VMware per-incident support is valid for one year after purchase and does not include product updates or upgrades. Per-Incident Support is non-refundable.

  • Details
    • Phone consulting - 1 year / 5 incidents - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year / 5 incidents - response time: next business day - availability: 12 hours a day / Monday-Friday ¦ Web support - 1 year / 5 incidents - response time: next business day - availability: 12 hours a day / Monday-Friday ¦ E-mail consulting - 1 year ¦ Web knowledge base access - 1 year
    • Phone consulting - 1 year / 5 incidents - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year / 5 incidents - response time: next business day - availability: 12 hours a day / Monday-Friday ¦ Web support - 1 year / 5 incidents - response time: next business day - availability: 12 hours a day / Monday-Friday ¦ E-mail consulting - 1 year ¦ Web knowledge base access - 1 year
  • Software
    • 5
    • VMware vSphere Hypervisor
  • General
    • 4 business hours
    • 12 hours a day / 5 days a week
    • 1 year - 5 incident
    • Phone consulting
    • Technical support
  • MainSpecs
    • 1 year - 5 incident
    • Phone consulting
    • 5
    • Technical support
    • VMware Per Incident Support technical support - 1 year - 5 incident - for VMware vSphere Hypervisor
    • VMware vSphere Hypervisor
    • 4 business hours
    • 12 hours a day / 5 days a week

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