VMware CA-DEVK-PRE-PSUP-A

SKU: CA-DEVK-PRE-PSUP-A | MFG: VMware

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Academic Premium Developer Support for VMware vCloud Automation Center Development Kit for 1 year
Developer Support provides you with assistance during the development phase of applications. VMware will provide guidance on the use of the SpringSource software and will answer "how-to" questions on the use of the software. Developer Support also includes assistance with application configuration. VMware will provide assistance with performance tuning unless application code review is required to accomplish such assistance. Developer Support does not include support for the application itself.

  • Details
    • Emergency phone consulting - 1 year - response time: 1 hour - availability: 12 hours a day ( 6:00 AM - 6:00 PM ) / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year - response time: 4 business hours - availability: 12 hours a day ( 6:00 AM - 6:00 PM ) / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 8 business hours - availability: 12 hours a day ( 6:00 AM - 6:00 PM ) / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year - response time: 12 business hours - availability: 12 hours a day ( 6:00 AM - 6:00 PM ) / Monday-Friday - severity level 4 ¦ Web support - 1 year ¦ Remote monitoring - 1 year
    • Emergency phone consulting - 1 year - response time: 1 hour - availability: 12 hours a day ( 6:00 AM - 6:00 PM ) / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year - response time: 4 business hours - availability: 12 hours a day ( 6:00 AM - 6:00 PM ) / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 8 business hours - availability: 12 hours a day ( 6:00 AM - 6:00 PM ) / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year - response time: 12 business hours - availability: 12 hours a day ( 6:00 AM - 6:00 PM ) / Monday-Friday - severity level 4 ¦ Web support - 1 year ¦ Remote monitoring - 1 year
  • MainSpecs
    • 12 hours a day / 5 days a week
    • VMware vCloud Automation Center Development Kit
    • VMware Developer Support Premium - technical support - 1 year - for VMware vCloud Automation Center Development Kit
    • Technical support
    • Academic
    • Emergency phone consulting
    • 1 year
  • Software
    • VMware vCloud Automation Center Development Kit
    • Academic
    • ASP
    • Hosted
  • General
    • Technical support
    • 12 hours a day / 5 days a week
    • Emergency phone consulting
    • 1 year

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