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VMware Business Critical Support Option -- For one customer data center team -- for Accounts with a VMware Technical Account Manager (TAM)
The VMware Business Critical Support Option is offered as a supplement to VMware Platinum Support. For each supported data center team, this service provides personalized reactive and proactive support services for VMware customers with business critical virtual infrastructure implementations. The Business Critical Support Option provides the highest level of personalized, proactive customer support available from VMware.As your organization standardizes on VMware Infrastructure and expands deployment, the Technical Account Manager (TAM) offers a level of expertise, access, and commitment to help maximize your investment in VMware Infrastructure. The TAM leverages a proven methodology and serves as a cross-functional, cross-company advocate - a critical enabler to guide you in best practices and facilitate rapid progress toward your strategic goals.

  • Details
    • Phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
    • Phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
  • General
    • Technical support
    • 24 hours a day / 7 days a week
    • 1 year
    • Phone consulting
  • MainSpecs
    • 24 hours a day / 7 days a week
    • VMware Business Critical Support Option with Technical Account Manager Program - technical support - 1 year
    • Phone consulting
    • 1 year
    • Technical support


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