VMware ACE2-MGMT-P-SSS-C

SKU: ACE2-MGMT-P-SSS-C | MFG: VMware

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Production Support/Subscription VMware ACE 2 Management Server for 1 Year
VMware Platinum Support is designed with mission-critical applications and production environments in mind. VMware's global support centers are staffed around the clock to provide you access to VMware's industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

  • Details
    • Emergency phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ New releases update - 1 year ¦ Web knowledge base access - 1 year ¦ Web support - 1 year
    • Emergency phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ New releases update - 1 year ¦ Web knowledge base access - 1 year ¦ Web support - 1 year
  • MainSpecs
    • Technical support
    • VMware Support and Subscription Production - technical support - 1 year - for VMware ACE Management Server
    • VMware ACE Management Server
    • 30 min
    • 24 hours a day / 7 days a week
    • Emergency phone consulting
    • 1 year
  • General
    • Emergency phone consulting
    • 1 year
    • 24 hours a day / 7 days a week
    • Technical support
    • 30 min
  • Software
    • VMware ACE Management Server

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