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Warranty Information

Product Warranty

Non-CPO products include any product outside of Vology’s certified Pre-Owned solutions. These products carry a 30 day warranty from the time of receipt. Any RMA must be initiated prior to the end of the 30th day from receipt. Returns or warranty requests after 30 days must go direct to the Original Equipment Manufacturer. Vology will not accept any warranty requests after the 30 day time period expires.

Within the 30 day time period, products for return must be in original packaging and unopened. If the original manufacturers seal is broken, the warranty for returning the product is void. Vology will manage returns for defects within the 30 day period. Once the 30 day period expires the warranty reverts to the Original Equipment Manufacturer. Vology will not manage warranty requests after the 30 day period.

Certified Pre-Owned Warranty (Non-Cisco)

Certified Pre-owned Avaya and Extreme are covered under our exclusive 5 year warranty. The 5 year warranty is subject to the same terms and conditions as our lifetime Cisco warranty for a defined period of five years from purchase.

Certified Pre-Owned CISCO Lifetime Warranty Overview

Your certified pre-owned Cisco product will be materially free from defects under normal use and service for the life of the product.

We will repair your product or provide free advanced replacement if you have a problem with any product under warranty.

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