Palo Alto PAN-SVC-PREM-2020-3YR-R Support

SKU: PAN-SVC-PREM-2020-3YR-R | MFG: Palo Alto
Vology is a certified partner with Palo Alto Networks. The standard 1-year warranty from Palo Alto applies to every hardware purchase.
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Satisfaction Guaranteed

Palo Alto Premium support 3-year prepaid renewal, PA-2020
Full access to the online support portal and 24 x 7 x 365 phone and email support are key elements of the Premium Support Program. Additional components of the Premium Support Program elements include full access to software fixes and features releases as well as advanced hardware replacement service with next business day shipping of replacement hardware.

  • General
    • Shipment
    • Next business day
    • Advance parts replacement
    • Extended service agreement (renewal)
    • 3 years
  • MainSpecs
    • Shipment
    • Palo Premium Support Program - extended service agreement (renewal) - 3 years - shipment
    • 3 years
    • Advance parts replacement
    • Extended service agreement (renewal)
    • Palo PA-2020
    • Next business day
  • Details
    • Extended service agreement - advance parts replacement - 3 years - shipment - response time: next business day ¦ Technical support - phone consulting - 3 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 3 years - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 3 years - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 3 years ¦ Product info support - web knowledge base access - 3 years
  • Compatibility Information
    • Palo PA-2020

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Returns

Vology’s authorized distribution partners offer returns for most items within 30 days of receipt of shipment. Vology will facilitate returns processing on your behalf during the distribution return period. Return requests exceeding 30 days from receipt are typically handled directly through manufacturers and associated warranties. Vology is here to assist you with products or services that may have return policies or requirements that differ from the above.

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