NetApp SVCVN-SAFENETK460-PLUS SafeNet Plus - 1 year - on-site

SKU: SVCVN-SAFENETK460-PLUS | MFG: NetApp

Vology is a certified NetApp partner. We provide the standard warranty options available from NetApp.

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HW Support,SafeNet,KeySecure 460 Plus
Plus service plan, available only for hardware products and associated firmware/software, provides: access to telephone support, e-mail and Web-based support on a 24-hour basis, upgrades to the quality, minor and major release of software and firmware associated with hardware, and access to the Knowledge Base. International locations may require longer travel delays but can be provided on similar expedited basis. No equipment charges on advance RMA from SafeNet's spares equipment pool during regional business hours. Customer is responsible for return of the equipment within 30 days and return shipping charges.

  • MainSpecs
    • Next business day
    • Parts and labor
    • 1 year
    • SafeNet Plus - extended service agreement - 1 year - on-site
    • Extended service agreement
    • On-site
  • General
    • On-site
    • Next business day
    • Parts and labor
    • 1 year
    • Extended service agreement
  • Details
    • Extended service agreement - parts and labor - 1 year - on-site - response time: next business day ¦ Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - for critical problems ¦ Technical support - phone consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - during regional business hours, for high and medium priority problems ¦ Technical support - phone consulting - 1 year - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - after regional business hours, for high and medium priority problems ¦ Technical support - phone consulting - 1 year - response time: next business day - availability: 24 hours a day / Monday-Sunday - for low priority problems ¦ Technical support - e-mail consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - for critical problems ¦ Technical support - e-mail consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - during regional business hours, for high and medium priority problems ¦ Technical support - e-mail consulting - 1 year - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - after regional business hours, for high and medium priority problems ¦ Technical support - e-mail consulting - 1 year - response time: next business day - availability: 24 hours a day / Monday-Sunday - for low priority problems

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Returns

Vology’s authorized distribution partners offer returns for most items within 30 days of receipt of shipment. Vology will facilitate returns processing on your behalf during the distribution return period. Return requests exceeding 30 days from receipt are typically handled directly through manufacturers and associated warranties. Vology is here to assist you with products or services that may have return policies or requirements that differ from the above.

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