Lenovo 5PS0E77164

SKU: 5PS0E77164 | MFG: Lenovo

Vology is a certified Lenovo partner. We provide the standard warranty options available from Lenovo.

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Lenovo On-Site Repair with Keep Your Drive Service with Priority Support - extended service agreement - 4 years - on-site
Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Lenovo's award-winning service experience can optimize the productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.All Lenovo warranties include 24/7 phone access to customer support and full coverage on labor, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo PC. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labor repair coverage where labor is provided onsite at your place of business. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, repair will be made onsite, typically the next business day. Service is available during Lenovo's normal in-country business hours. Calls received after 4:00pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only. Next business day service is not guaranteed. 4 Hr 24x7: Lenovo's 4 hour service provides best-in-class response to business critical server issues when you need it most; 24 hours a day, 7 days a week, including nights and weekends. Once an incident is registered with the Lenovo Call Center, and the need for onsite presence is confirmed, a qualified Lenovo onsite technician is dispatched to arrive at your location within 4 hours.Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo. If a drive fails and it is still under warranty, KYD enables you to maintain custody of your data, eliminating the need to track failed hard drives in transit and eliminating associated paperwork. KYD covers multiple drives and failures, so data within individual PCs and Servers remains protected.Lenovo's Priority Technical Support makes your priority Lenovo priority. 24x7 priority call routing to advanced-level technicians, electronic incident tracking, rapid response and rapid resolution. Bypass basic troubleshooting and experience shorter hold times, reduced repair times and higher first time fix rates, freeing up your resources to focus on mission-critical business activities. Priority Technical Support Features priority call routing, 24x7 local language tech-to-tech support, escalation management and electronic call tracking and third party software support.

  • General
    • 24 hours a day / 7 days a week
    • Parts and labor
    • 4 years
    • Extended service agreement
    • On-site
    • 8 hours
  • MainSpecs
    • Lenovo On-Site Repair with Priority Support with Keep Your Drive Service - extended service agreement - 4 years - on-site
    • Extended service agreement
    • Parts and labor
    • ThinkServer TS130 1100, 1106; TS140 70A0, 70A1, 70A4, 70A5; TS430 0388, 0390, 0392, 0441; TS440 70AL, 70AM, 70AN, 70AQ
    • 8 hours
    • 24 hours a day / 7 days a week
    • 4 years
    • On-site
  • Compatibility Information
    • Lenovo ThinkServer TS130 1100, 1106 ¦ Lenovo ThinkServer TS140 70A0, 70A1, 70A4, 70A5 ¦ Lenovo ThinkServer TS430 0388, 0390, 0392, 0441 ¦ Lenovo ThinkServer TS440 70AL, 70AM, 70AN, 70AQ
  • Details
    • Extended service agreement - parts and labor - 4 years - on-site - repair time: 8 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 4 years - availability: 24 hours a day / Monday-Sunday ¦ Defective HDD retention - 4 years


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Vology’s authorized distribution partners offer returns for most items within 30 days of receipt of shipment. Vology will facilitate returns processing on your behalf during the distribution return period. Return requests exceeding 30 days from receipt are typically handled directly through manufacturers and associated warranties. Vology is here to assist you with products or services that may have return policies or requirements that differ from the above.

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