IBM E0IGJLL-AE

SKU: E0IGJLL-AE | MFG: IBM

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IBM Business Critical Service - Extended service agreement - 1 year - 24x7 - 4 h - for IBM PureApplication System W1700-128 - 1 appliance install - EDU, subsequent - Passport
The base response objectives may not be sufficient for your production or business critical systems. For Business Critical systems you may wish to uplift the responsiveness for on-site repairs and replacement of components.Under the Business Critical Service option when you contact IBM for support IBM will target on-site repair or hardware appliance parts replacement within 4 hours 24 hours per day 7 days per week.

  • MainSpecs
    • 24 hours a day / 7 days a week
    • Passport Advantage
    • 4 hours
    • IBM PureApplication System W1700-128
    • 1 year
    • Academic, volume, subsequent
    • 1 appliance install
    • Extended service agreement
    • IBM Business Critical Service extended service agreement - 1 year - for IBM PureApplication System W1700-128
    • On-site
  • Details
    • Replacement - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - 1 year - response time: 2 business hours - availability: 9 hours a day / Monday-Friday - severity level 2/3/4
  • Software
    • Passport Advantage
    • IBM PureApplication System W1700-128
    • 1 appliance install
    • Academic, volume, subsequent
  • General
    • 1 year
    • Extended service agreement
    • 24 hours a day / 7 days a week
    • 4 hours
    • On-site

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