IBM D12F1LL-PX

SKU: D12F1LL-PX | MFG: IBM

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IBM Elite Support - Technical support - emergency phone consulting - 1 year - 24x7 - 2 business hours - for ARCAD Pack for Rational - unlimited contacts, 1000 free-format RPG converter conversions - Passport Advantage Express
Businesses today are increasingly dependent on information technology. But if your systems aren't running at maximum efficiency, the entire organization's productivity can be affected. And with the rapid evolution and complexity of today's computing environment, the need for responsive support of all kinds is greater than ever.To help maximize your technology investment, businesses need to have access to a wide variety of specialized support resources. IBM has responded to this need by developing the IBM family of service offerings.

  • MainSpecs
    • 1 year
    • Emergency phone consulting
    • Technical support
    • Volume
    • Unlimited contacts, 1000 free-format RPG converter conversions
    • IBM Elite Support - technical support - 1 year - for ARCAD Pack for Rational
    • ARCAD Pack for Rational
    • Passport Advantage Express
    • 24 hours a day / 7 days a week
    • 2 business hours
  • Software
    • ARCAD Pack for Rational
    • Passport Advantage Express
    • Unlimited contacts, 1000 free-format RPG converter conversions
    • Volume
  • Details
    • Emergency phone consulting - 1 year - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 2 business hours - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday ¦ Web support - 1 year - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Web support - 1 year - response time: 2 business hours - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday
  • General
    • 2 business hours
    • Emergency phone consulting
    • 1 year
    • 24 hours a day / 7 days a week
    • Technical support

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