IBM D0NL0LL-H

SKU: D0NL0LL-H | MFG: IBM

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IBM Elite Support - Technical support - emergency phone consulting - 1 year - 24x7 - response time: 2 business hours - for MidVision Extension to IBM Rational Automation Framework for System z - 1 managed processor value unit (PVU) - Passport - level H
Businesses today are increasingly dependent on information technology. But if your systems aren't running at maximum efficiency, the entire organization's productivity can be affected. And with the rapid evolution and complexity of today's computing environment, the need for responsive support of all kinds is greater than ever.To help maximize your technology investment, businesses need to have access to a wide variety of specialized support resources. IBM has responded to this need by developing the IBM family of service offerings.

  • General
    • Technical support
    • 2 business hours
    • 24 hours a day / 7 days a week
    • Emergency phone consulting
    • 1 year
  • Software
    • Passport Advantage
    • 1 managed processor value unit (PVU)
    • Volume / level H
    • MidVision Extension to IBM Rational Automation Framework for System z
  • MainSpecs
    • Passport Advantage
    • 2 business hours
    • 24 hours a day / 7 days a week
    • Technical support
    • Volume / level H
    • 1 managed processor value unit (PVU)
    • 1 year
    • Emergency phone consulting
    • IBM Elite Support - technical support - 1 year - for MidVision Extension to IBM Rational Automation Framework for System z
    • MidVision Extension to IBM Rational Automation Framework for System z
  • Details
    • Emergency phone consulting - 1 year - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 2 business hours - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday ¦ Web support - 1 year - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Web support - 1 year - response time: 2 business hours - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday

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