IBM D0JXELL-I

SKU: D0JXELL-I | MFG: IBM

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IBM Elite Support - Technical support - emergency phone consulting - 1 year - 24x7 - response time: 2 business hours - for Virtual Forge CodeProfiler for AppScan Source Edition - 1 install, unlimited contacts - Passport - level I
Businesses today are increasingly dependent on information technology. But if your systems aren't running at maximum efficiency, the entire organization's productivity can be affected. And with the rapid evolution and complexity of today's computing environment, the need for responsive support of all kinds is greater than ever.To help maximize your technology investment, businesses need to have access to a wide variety of specialized support resources. IBM has responded to this need by developing the IBM family of service offerings.

  • MainSpecs
    • 2 business hours
    • Passport Advantage
    • 24 hours a day / 7 days a week
    • IBM Elite Support - technical support - 1 year - for Virtual Forge CodeProfiler for AppScan Source Edition
    • 1 year
    • Emergency phone consulting
    • 1 install, unlimited contacts
    • Volume / level I
    • Technical support
    • Virtual Forge CodeProfiler for AppScan Source Edition
  • Details
    • Emergency phone consulting - 1 year - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 2 business hours - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday ¦ Web support - 1 year - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Web support - 1 year - response time: 2 business hours - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday
  • Software
    • Virtual Forge CodeProfiler for AppScan Source Edition
    • Passport Advantage
    • 1 install, unlimited contacts
    • Volume / level I
  • General
    • 2 business hours
    • 24 hours a day / 7 days a week
    • Technical support
    • 1 year
    • Emergency phone consulting

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