IBM 41W9379

SKU: 41W9379 | MFG: IBM

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IBM ServicePac Remote Technical Support - Technical support - emergency phone consulting - 3 years - 24x7 - 2 h - for TotalStorage DS4400, DS4500, DS4800, FAStT700, FAStT900
IBM Remote Technical Support Services - ServicePac provides remote technical support for select systems, devices, and software. With its convenient packaging and affordable price, this service is an ideal supplement to your internal technical support staff and system administrators. IBM support technicians are available to assist with product-specific, task-oriented questions regarding the installation and operation of your supported products. With unlimited calls and unlimited callers, you can call as often as needed to resolve problems quickly and keep your systems running.

  • General
    • 24 hours a day / 7 days a week
    • Emergency phone consulting
    • 3 years
    • Technical support
    • 2 hours
  • MainSpecs
    • 2 hours
    • 24 hours a day / 7 days a week
    • IBM ServicePac Remote Technical Support - technical support - 3 years
    • TotalStorage DS4400, DS4400 FC/SATA Enclosure, DS4500, DS4500 FC/SATA Enclosure, DS4500 Model 1742-90U, DS4800 FC/SATA Enclosure, FAStT700 Storage Server, FAStT900 Storage Server
    • Technical support
    • 3 years
    • Emergency phone consulting
  • Compatibility Information
    • IBM TotalStorage DS4400, DS4400 FC/SATA Enclosure, DS4500, DS4500 FC/SATA Enclosure, DS4500 Model 1742-90U, DS4800 FC/SATA Enclosure, FAStT700 Storage Server, FAStT900 Storage Server
  • Details
    • Technical support - emergency phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 2 hours - availability: 8 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 3 years - response time: 2 hours - availability: 8 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 3 years - response time: 2 hours - availability: 8 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday - severity level 4

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