IBM 41W9378

SKU: 41W9378 | MFG: IBM

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IBM ServicePac Remote Technical Support - Technical support - emergency phone consulting - 3 years - 24x7 - 2 h - for TotalStorage DS4300, FAStT600
IBM Remote Technical Support Services - ServicePac provides remote technical support for select systems, devices, and software. With its convenient packaging and affordable price, this service is an ideal supplement to your internal technical support staff and system administrators. IBM support technicians are available to assist with product-specific, task-oriented questions regarding the installation and operation of your supported products. With unlimited calls and unlimited callers, you can call as often as needed to resolve problems quickly and keep your systems running.

  • MainSpecs
    • 2 hours
    • 24 hours a day / 7 days a week
    • TotalStorage DS4300, DS4300 Model 1722-60U, DS4300 Model 1722-6LU, DS4300 Model 1722-6LX, FAStT600 Storage Server
    • IBM ServicePac Remote Technical Support - technical support - 3 years
    • Emergency phone consulting
    • 3 years
    • Technical support
  • General
    • 24 hours a day / 7 days a week
    • 2 hours
    • Technical support
    • 3 years
    • Emergency phone consulting
  • Compatibility Information
    • IBM TotalStorage DS4300, DS4300 Model 1722-60U, DS4300 Model 1722-6LU, DS4300 Model 1722-6LX, FAStT600 Storage Server
  • Details
    • Technical support - emergency phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 2 hours - availability: 8 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 3 years - response time: 2 hours - availability: 8 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 3 years - response time: 2 hours - availability: 8 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday - severity level 4

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