IBM 41W9377

SKU: 41W9377 | MFG: IBM

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IBM ServicePac Remote Technical Support - Technical support - emergency phone consulting - 3 years - 24x7 - 2 h - for TotalStorage DS300, DS400, DS4100, FAStT100, FAStT200
IBM Remote Technical Support Services - ServicePac provides remote technical support for select systems, devices, and software. With its convenient packaging and affordable price, this service is an ideal supplement to your internal technical support staff and system administrators. IBM support technicians are available to assist with product-specific, task-oriented questions regarding the installation and operation of your supported products. With unlimited calls and unlimited callers, you can call as often as needed to resolve problems quickly and keep your systems running.

  • General
    • Technical support
    • 2 hours
    • 24 hours a day / 7 days a week
    • 3 years
    • Emergency phone consulting
  • Compatibility Information
    • IBM TotalStorage DS300, DS300 Model 1701-1ES, DS300 Model 1701-1RL, DS300 Model 1701-1RS, DS300 Model 1701-2ED, DS300 Model 1701-2RD, DS400, DS400 Model 1700-1ES, DS400 Model 1700-1RS, DS400 Model 1700-2ED, DS400 Model 1700-2RD, DS4100, DS4100 Model 1724-10J, DS4100 Model 1724-1SJ, DS4100 Model 1SC, FAStT100 Storage Server, FAStT200 Storage Server
  • MainSpecs
    • IBM ServicePac Remote Technical Support - technical support - 3 years
    • Technical support
    • 3 years
    • Emergency phone consulting
    • 24 hours a day / 7 days a week
    • TotalStorage DS300, DS400, DS4100, FAStT100, FAStT200
    • 2 hours
  • Details
    • Technical support - emergency phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 2 hours - availability: 8 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 3 years - response time: 2 hours - availability: 8 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 3 years - response time: 2 hours - availability: 8 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday - severity level 4

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