IBM 00AA678

SKU: 00AA678 | MFG: IBM

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IBM ServicePac Account Advocate with Remote Technical Support - Technical support - emergency consulting - 3 years - 9x5 - 30 min - for Flex System Enterprise Chassis 8721
Whether it is the newest security upgrade or a system outage due to software conflicts, businesses are increasingly dependent upon a vast network of software services to keep their businesses up and running. So when a software problem strikes, there is no time to waste. To help ensure that your company stays ahead of the curve, IBM offers IBM Remote Technical Support Services - Account Advocate, a premier remote software support service dedicated to helping you keep your systems up and running. Added to IBM Operational Support Services - Software Maintenance (SWMA) or Support Line, Account Advocate serves as your direct access to IBM technical resources for IBM System i, System p, System x or non-IBM Intel servers. Operating system support is for AIX, OS/400, i5/OS and Linux on System i, System p servers and Microsoft Windows or Linux on System x or non-IBM Intel servers.

  • Details
    • Technical support - emergency consulting - 3 years - response time: 30 min - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday - severity level 1 ¦ Technical support - emergency consulting - 3 years - response time: 1 h - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday - severity level 2 ¦ Technical support - emergency consulting - 3 years - response time: 2 h - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday - severity level 3/4 ¦ Technical support - emergency phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 2 h - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday - severity level 2/3/4
    • Technical support - emergency consulting - 3 years - response time: 30 min - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday - severity level 1 ¦ Technical support - emergency consulting - 3 years - response time: 1 hour - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday - severity level 2 ¦ Technical support - emergency consulting - 3 years - response time: 2 hours - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday - severity level 3/4 ¦ Technical support - emergency phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 2 hours - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday - severity level 2/3/4
  • General
    • Emergency consulting
    • 3 years
    • Technical support
    • 9 hours a day / 5 days a week
    • 30 min
  • Compatibility Information
    • IBM Flex System Enterprise Chassis 8721
  • MainSpecs
    • 30 min
    • 3 years
    • Emergency consulting
    • Flex System Enterprise Chassis 8721
    • Technical support
    • 9 hours a day / 5 days a week
    • IBM ServicePac Account Advocate with Remote Technical Support - technical support - 3 years

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