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This cost-effective service helps you minimize system downtime due to hardware failure. It features a commitment to resolve hardware problems within 6 hours from the time your service call is received. When you experience system problems, your call is immediately connected to an HP-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to begin hardware repair and restoration activities.Choose 6-Hour Call-to-Repair support when you need to: be confident of system restoration within the shortest possible timeframe, boost productivity via increased hardware system uptime, obtain easy-to-buy, easy-to-use extended warranty services, and enhance IT resource planning and IT staff efficiency.The Defective Media Retention service applies only to products and/or parts replaced by HP due to malfunction. It does not apply to any exchange of products and/or parts that have not failed.

  • Compatibility Information
    • HP Workload Accelerator ¦ HP Mainstream Endurance Workload Accelerator
  • MainSpecs
    • 24 hours a day / 7 days a week
    • 6 hours
    • 3 years
    • HP Workload Accelerator; Mainstream Endurance Workload Accelerator
    • Electronic HP Care Pack 6-Hour Call-To-Repair Hardware Support with Defective Media Retention - extended service agreement - 3 years - on-site
    • Extended service agreement
    • Parts and labor
    • On-site
  • General
    • On-site
    • 6 hours
    • 24 hours a day / 7 days a week
    • Parts and labor
    • 3 years
    • Extended service agreement
  • Details
    • Extended service agreement - parts and labor - 3 years - on-site - repair time: 6 hours (distance from customer site - 50 miles ) - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - parts and labor - 3 years - on-site - repair time: 8 hours (distance from customer site - 100 miles ) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote monitoring - 3 years ¦ Defective media retention


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Vology’s authorized distribution partners offer returns for most items within 30 days of receipt of shipment. Vology will facilitate returns processing on your behalf during the distribution return period. Return requests exceeding 30 days from receipt are typically handled directly through manufacturers and associated warranties. Vology is here to assist you with products or services that may have return policies or requirements that differ from the above.

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