HP 4y NBD 1U Tape Array ProCare SVC

SKU: U3S44E | MFG: HP
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Electronic HP Care Pack Next Business Day Proactive Care Service - Extended service agreement - parts and labor - 4 years - on-site - 9x5 - response time: NBD - for HP SCSI Rack-Mount Kit; LTO-5 Ultrium; Rack-Mount Kit LTO-4; StoreEver LTO-6; Ultrium 920
The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation.HP Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HP employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HP specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity.Proactive Care helps you avoid issues by providing such services as firmware release and software patching analysis and recommendations, so that your environment is current and compatible. You will receive a regular Proactive Scan of covered products which can help you to uncover configuration, availability, and security problems more proactively. Proactive Care also provides regular incident reporting to help you avoid repeat problems.

  • Details
    • Extended service agreement - parts and labor - 4 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday ¦ New releases update - 4 years ¦ Product info support - web knowledge base access - 4 years ¦ Technical support - remote diagnosis - 4 years ¦ Technical support - phone consulting - 4 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
    • Extended service agreement - parts and labor - 4 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday ¦ New releases update - 4 years ¦ Product info support - web knowledge base access - 4 years ¦ Technical support - remote diagnosis - 4 years ¦ Technical support - phone consulting - 4 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
  • MainSpecs
    • Next business day
    • Parts and labor
    • 4 years
    • Extended service agreement
    • Electronic HP Care Pack Next Business Day Proactive Care Service - extended service agreement - 4 years - on-site
    • HP SCSI Rack-Mount Kit; LTO-5 Ultrium; Rack-Mount Kit LTO-4; StorageWorks SAS Rack-Mount Kit, SCSI Rack-Mount Kit; StorageWorks LTO-5 Ultrium; StorageWorks Rack-Mount Kit Ultrium 1760, Ultrium 448, Ultrium 920; StorageWorks Ultrium 1760, 448, 920; StoreEver LTO-6; Ultrium 448, 920
    • On-site
    • 9 hours a day / 5 days a week
  • General
    • Extended service agreement
    • 9 hours a day / 5 days a week
    • 4 years
    • Parts and labor
    • On-site
    • Next business day
  • Compatibility Information
    • HP SCSI Rack-Mount Kit ¦ HP LTO-5 Ultrium 3000 ¦ HP Rack-Mount Kit LTO-4 Ultrium 1760 ¦ HP StorageWorks SAS Rack-Mount Kit, SCSI Rack-Mount Kit ¦ HP StorageWorks LTO-5 Ultrium 3000 SAS Internal Tape Drive ¦ HP StorageWorks Rack-Mount Kit Ultrium 1760 Drive, Ultrium 448 Drive, Ultrium 920 Drive ¦ HP StorageWorks Ultrium 1760, 448 with HBA and Rack Mount Bundle, 920, 920 with HBA and Rack Mount Bundle ¦ HP StoreEver LTO-6 Ultrium 6250 ¦ HP Ultrium 448, 920

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