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The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation.HP Support Plus 24 helps you increase performance and availability with comprehensive, consistent hardware and software services. Working with your IT team, HP Services engineers deliver onsite hardware support and over-the-phone software support around-the-clock 365 days per year. Service coverage encompasses HP products and selected multivendor hardware and software. In addition, this convenient HP packaged service makes software updates available to you at substantial savings.The Comprehensive Defective Material Retention service feature option allows the Customer to retain additional components that have been designatedby HP as having data retentive capabilities, such as memory modules. All eligible data retentive components on a covered system must participate in the comprehensive defective material retention.

  • MainSpecs
    • Electronic HP Care Pack Support Plus 24 with Comprehensive Defective Material Retention - extended service agreement - 5 years - on-site
    • 5 years
    • Parts and labor
    • Extended service agreement
    • FlexFabric 12910 Switch AC Chassis
    • On-site
    • 4 hours
    • 24 hours a day / 7 days a week
  • Details
    • Extended service agreement - parts and labor - 5 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 5 years ¦ Product info support - web knowledge base access - 5 years ¦ Comprehensive defective material retention - 5 years
  • General
    • On-site
    • 4 hours
    • 24 hours a day / 7 days a week
    • Extended service agreement
    • 5 years
    • Parts and labor
  • Compatibility Information
    • HP FlexFabric 12910 Switch AC Chassis


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Vology’s authorized distribution partners offer returns for most items within 30 days of receipt of shipment. Vology will facilitate returns processing on your behalf during the distribution return period. Return requests exceeding 30 days from receipt are typically handled directly through manufacturers and associated warranties. Vology is here to assist you with products or services that may have return policies or requirements that differ from the above.

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