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HP Hardware Exchange and Software Support Care Pack Service combines popular hardware and software services that enable you to increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you to resolve hardware and software problems. The HP Care Pack service is offered on HP networking products that have a limited lifetime warranty and HP Visual Collaboration products. Software support provides access to the HP Response Centers. HP Response Center engineers work with your IT team to provide advice on software features and use, problem diagnosis and resolution, software defect identification, and access to patches. The service also provides electronic access to firmware update releases to help extend the lifecycle of your technology investment. Hardware exchange offers a reliable and fast exchange service for eligible HP networking and HP Visual Collaboration products. Specifically targeted at products that can easily be shipped and on which you can easily restore data from backup files, HP Hardware Exchange and Software Support is a cost-efficient yet convenient alternative to onsite support. Hardware exchange provides a replacement product or part to be delivered free of freight charges to your location within a specified period of time of logging a call with HP. Replacement products or parts are new or equivalent to new in performance. This service also provides electronic access to comprehensive support information, allowing any member of your IT staff to locate essential product and support information.

  • MainSpecs
    • Next business day
    • Shipment
    • 9 hours a day / 5 days a week
    • Extended service agreement
    • Replacement
    • 1 year
    • Electronic HP Care Pack Next Business Day Hardware Exchange plus 24x7 Software Support - extended service agreement - 1 year - shipment
    • TippingPoint S3010F Next-Generation Firewall
  • General
    • 1 year
    • Replacement
    • Extended service agreement
    • Shipment
    • Next business day
    • 9 hours a day / 5 days a week
  • Details
    • Extended service agreement - replacement - 1 year - shipment - response time: next business day - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year ¦ Product info support - web knowledge base access - 1 year
  • Compatibility Information
    • HP TippingPoint S3010F Next-Generation Firewall


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Vology’s authorized distribution partners offer returns for most items within 30 days of receipt of shipment. Vology will facilitate returns processing on your behalf during the distribution return period. Return requests exceeding 30 days from receipt are typically handled directly through manufacturers and associated warranties. Vology is here to assist you with products or services that may have return policies or requirements that differ from the above.

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