HP HG931A3#4RJ

SKU: HG931A3#4RJ | MFG: HP
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HP Care Pack Proactive 24 with Defective Media Retention
HP Proactive 24 Service (P24) is an integrated hardware and software support solution, which combines technical assistance with proactive account services to cover the entire IT infrastructure and to improve the stability, availability, and operational effectiveness of the IT environment.HP Proactive 24 Service enables you to leverage HP's excellent practices by providing access to highly trained IT professionals with world-class skills. An assigned account manager will serve as your primary proactive services contact within the HP support organization and can coordinate additional specialized resources, if necessary. As first steps, your account manager forms a close working relationship with designated members of your IT management staff and develops a clear understanding of your IT infrastructure and goals, as well as your business objectives.

  • General
    • On-site
    • 24 hours a day / 7 days a week
    • 3 years
    • Parts and labor
    • Extended service agreement
    • 4 hours
  • MainSpecs
    • Parts and labor
    • HP Care Pack Proactive 24 with Defective Media Retention - extended service agreement - 3 years - on-site
    • 3 years
    • Extended service agreement
    • 4 hours
    • On-site
    • 24 hours a day / 7 days a week
  • Details
    • Technical support - remote monitoring - 3 years ¦ Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 3 years ¦ Defective media retention - 3 years

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