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HP Care Pack Support Plus 24 with Defective Media Retention - Technical support - phone consulting - 4 years - 24x7 - response time: 2 h - for HP OneView
The solution to flexible, reliable IT is simple: HP Care Pack Services. Choose expert advice and personalized IT support across the entire IT lifecycle. It's good for business, budgets and results, and simply the service that suits you - at a price you can afford.The HP Defective Media Retention option lets you keep, and control, your disk and your data. The process closely resembles what happens in a standard service call. If a disk is covered by the retention option malfunctions, you call HP for support. An HP support agent will diagnose your system problem, dispatch personnel (if needed) and provide a replacement disk.Before the actual replacement occurs, you must inform the authorized HP support agent of your intention to keep the disk drive. You must also copy the information found on the label of the malfunctioning disk drive and provide it to HP. The malfunctioning part will then be replaced. You will be responsible for destroying and/or permanently removing the drive from production.

  • Details
    • Phone consulting - 4 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Web knowledge base access - 4 years ¦ New releases update - 4 years
  • MainSpecs
    • 2 hours
    • 24 hours a day / 7 days a week
    • HP OneView
    • Phone consulting
    • 4 years
    • Technical support
    • HP Care Pack Support Plus 24 with Defective Media Retention - technical support - 4 years - for HP OneView
  • Software
    • HP OneView
  • General
    • Phone consulting
    • 4 years
    • Technical support
    • 24 hours a day / 7 days a week
    • 2 hours


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Vology’s authorized distribution partners offer returns for most items within 30 days of receipt of shipment. Vology will facilitate returns processing on your behalf during the distribution return period. Return requests exceeding 30 days from receipt are typically handled directly through manufacturers and associated warranties. Vology is here to assist you with products or services that may have return policies or requirements that differ from the above.

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