HP H1K91A4#S8X

SKU: H1K91A4#S8X | MFG: HP
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HP Care Pack Next Business Day Proactive Care Service with Defective Media Retention - Technical support - phone consulting - 4 years - 24x7 - response time: 2 h - for Microsoft Windows Server 2012 Standard
HP Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HP employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HP specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity. The service includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs.Proactive Care helps you avoid issues by providing such services as firmware release and software patching analysis and recommendations, so that your environment is current and compatible. Proactive Care also provides regular incident reporting to help you avoid repeat problems.HP DMR lets you keep - and control - your disk and your data. The process closely resembles what happens in a standard service call. If a disk covered by the retention option malfunctions, you call HP for support. An HP support agent will diagnose your system problem, dispatch personnel (if needed) and provide a replacement disk/part.

  • General
    • 24 hours a day / 7 days a week
    • 4 years
    • Phone consulting
    • 2 hours
    • Technical support
  • MainSpecs
    • Microsoft Windows Server 2012 Standard
    • Technical support
    • 4 years
    • Phone consulting
    • HP Care Pack Next Business Day Proactive Care Service with Defective Media Retention - technical support - 4 years - for Microsoft Windows Server 2012 Standard
    • 24 hours a day / 7 days a week
    • 2 hours
  • Details
    • Phone consulting - 4 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Web knowledge base access - 4 years ¦ New releases update - 4 years ¦ Defective media retention - 4 years
  • Software
    • Microsoft Windows Server 2012 Standard


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