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HP Care Pack Next Business Day Proactive Care Service - Technical support - phone consulting - 3 years - 24x7 - response time: 2 h - for HP StoreOnce Catalyst 4200 OST
HP Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has beenspecifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HP employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HP specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity. The service includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs.Proactive Care helps you avoid issues by providing such services as firmware release and software patching analysis and recommendations, so that your environment is current and compatible. Proactive Care also provides regular incident reporting to help you avoid repeat problems.

  • General
    • 24 hours a day / 7 days a week
    • 2 hours
    • Phone consulting
    • 3 years
    • Technical support
  • MainSpecs
    • HP Care Pack Next Business Day Proactive Care Service - technical support - 3 years - for HP StoreOnce Catalyst 4200 OST
    • Technical support
    • Phone consulting
    • 3 years
    • 24 hours a day / 7 days a week
    • 2 hours
    • HP StoreOnce Catalyst 4200 OST
  • Software
    • HP StoreOnce Catalyst 4200 OST
  • Details
    • Phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Web knowledge base access - 3 years ¦ New releases update - 3 years


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