Customer FAQ

Vology wants to insure you have an exceptional experience while you visit our site. Here we have summarized the information needed to quickly answer many common questions users ask when navigating Vology. If you need assistance at any time you can engage a sales consultant or customer service through Chat, or by calling our team directly.

Vology is constantly updating pricing, availability and inventory selection based on the needs of our customers on our website. If you cannot find a product on the site, this does not mean we do not offer it. Our ready to ship inventory of over $50 million insures that we can meet your needs with our industry leading certified pre-owned and new equipment.

Common Customer Questions

Q. What Payment Options do you accept?

A. We accept all major credit cards and Paypal for online payments. To work directly with an account manager, please call 888-808-2199 to speak with our team regarding additional payment methods such as net terms with company Purchase Order, COD, leasing or due upon receipt.

Q. Am I restricted in buying certain products based on my location?

A. Unless specified on the product page, all products may be purchased worldwide. Vology ships to over 150 countries worldwide and has a Shipping Logistics Team that is very knowledgeable with both domestic and international shipping best practices.

Q. What Shipping Methods are available for me?

A. Vology has top tier discounts with carries and we pass that savings on to our customers. Your order can ship via FedEx, UPS, DHL and Courier. Please contact our Customer Care team to discuss any special shipping needs or concerns.

Q. What warranties can I expect from Vology?

A. All Certified Pre-Owned products are shipped with Vology's industry leading 5-year warranty. For warranty details, please visit our full Vology warranty section.

Q. What is your Standard Return Policy for sales returns and warranty issues?

A. Please visit our full Vology Return and Terms and Conditions overview for details on Warranty , Sales Returns and the RMA process.

Q. Can Vology assist with selecting the best IT solution?

A. Yes, Vology has on-site certified engineers to recommend the most cost-effective solution for your business. Our experience allows us to be creative, while fulfilling your technical requirements in a quick and efficient manner.

Q. What type of support can I expect later down the road after purchase?

A. Vology has IT professional services available that can assess, troubleshoot and recommend service and product support at a very reasonable fee. This mostly applies to in-depth technical situations that would require a product expert. Please visit our Professional Services area for more information.

Q. Does Vology assist with life cycle management?

A. Vology has a full team of assets recovery professionals that will work with you on your unused or decommissioned networking and telecom hardware. We have full service buy back and trade-in programs to find the best cash or credit deal for your decommissioned or excess equipment. We also offer full logistical services, including un-racking, boxing, and shipping to remove those hassles so you can focus on your business. Please visit our Asset Recovery and Disposition area for more information.

Back to top