Dell PS4HMCPE320 ProSupport w/ Mission Critical 3y on-site

SKU: PS4HMCPE320 | MFG: DELL
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Dell ProSupport with Mission Critical parts and labor - 3 years - on-site - 24x7 - 4 h - for PowerEdge R320, T320
Mission Critical Service is Dell's most rapid resolution option. In addition to all of the benefits of ProSupport such as a single point of contact and accountability with access to highly trained experts - 24x7 365 days a year, Mission Critical service provides accelerated onsite parts and labor support by self identifying the incident as a severity issue 1, 2 or 3, receipt of regular status updates to keep you informed every step of the way, and initiated emergency dispatches in parallel with troubleshooting for issues you self identify as severity level 1.

  • Details
    • Extended service agreement - parts and labor - 3 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday
    • Extended service agreement - parts and labor - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday
  • MainSpecs
    • PowerEdge R320, T320
    • 24 hours a day / 7 days a week
    • On-site
    • Dell ProSupport with Mission Critical - extended service agreement - 3 years - on-site
    • 3 years
    • Parts and labor
    • Extended service agreement
    • 4 hours
  • General
    • 4 hours
    • On-site
    • Extended service agreement
    • Parts and labor
    • 3 years
    • 24 hours a day / 7 days a week
  • Compatibility Information
    • Dell PowerEdge R320, T320

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