Dell 4HRPSMC3YRPEH ProSupport w/ Mission Critical/Same-Day Response 3y on-site

SKU: 4HRPSMC3YRPEH | MFG: DELL
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Dell ProSupport with Mission Critical and Same-Day Response parts and labor - 3 years - on-site - 24x7 - 4 h - for PowerEdge R620, R720, T620
Mission Critical Service is Dells' most rapid resolution option. In addition to all of the benefits of ProSupport such as a single point of contact and accountability with access to highly trained experts - 24x7 365 days a year, Mission Critical service provides accelerated onsite parts and labor support by self identifying the incident as a severity issue 1, 2 or 3, receipt of regular status updates to keep you informed every step of the way, and initiated emergency dispatches in parallel with troubleshooting for issues you self identify as severity level 1.

  • MainSpecs
    • 4 hours
    • 24 hours a day / 7 days a week
    • On-site
    • Dell ProSupport with Mission Critical and Same-Day Response - extended service agreement - 3 years - on-site
    • PowerEdge R620, R720, T620
    • Extended service agreement
    • Parts and labor
    • 3 years
  • Details
    • Extended service agreement - parts and labor - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday
  • General
    • 4 hours
    • On-site
    • 3 years
    • Parts and labor
    • Extended service agreement
    • 24 hours a day / 7 days a week
  • Compatibility Information
    • Dell PowerEdge R620, R720, T620

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