Citrix PREFEXTNEW

SKU: PREFEXTNEW | MFG: Citrix

Vology is a certified Citrix partner. We provide the standard warranty options available from Citrix.

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Citrix Preferred Extend - Technical support - phone consulting - 1 year - 50 incident - 24x7
Quite simply, Citric Preferred Support Services give you direct access to the application server software experts. Many of Citrix support engineers are trained as Citrix Certified Administrators (CCA) and Microsoft Certified Systems Engineers (MCSE). In addition, these dedicated employees are constantly refining their skills and expanding their expertise into other technical areas through extensive training and certification programs. Citrix service experts can replicate technical issues in the lab and have access to extensive hardware and software resources for testing and troubleshooting. Citrix can even shadow a user session to physically see problems and quickly develop a solution.

  • Details
    • New releases update - 1 year ¦ Phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday - 50 incidents / 4 named contacts ¦ Web knowledge base access - 1 year ¦ E-mail notification - 1 year
    • New releases update - 1 year ¦ Phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday - 50 incidents / 4 named contacts ¦ Web knowledge base access - 1 year ¦ E-mail notification - 1 year
  • MainSpecs
    • 24 hours a day / 7 days a week
    • Citrix Preferred Extend - technical support - 1 year - 50 incident
    • Technical support
    • Phone consulting
    • 1 year - 50 incident
  • General
    • 24 hours a day / 7 days a week
    • Technical support
    • Phone consulting
    • 1 year - 50 incident

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Returns

Vology’s authorized distribution partners offer returns for most items within 30 days of receipt of shipment. Vology will facilitate returns processing on your behalf during the distribution return period. Return requests exceeding 30 days from receipt are typically handled directly through manufacturers and associated warranties. Vology is here to assist you with products or services that may have return policies or requirements that differ from the above.

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